To protect all customers, returns for exchange or refund after delivery of the product are not accepted if you are not completely satisfied with the results.
If an item is received damaged please contact Customer Support immediately (info@keralove.com). Items that are defective and shipped from us may qualify for store credit only.
All returns/refunds are eligible for store credit only; refunds to original payment methods are not offered (credit or debit cards).
If an order is placed by mistake or need to cancel the order, depending on the method of payment and shipping status, placed orders might qualify for store credit only or refund with a 7% cancellation fee.
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